Administration Assistant

To provide a comprehensive day to day administrative support to the Administration Manager or her Officers

To enable the smooth day to day delivery of support services for the Community Warden Service and other clients through provision of administrative services in collaboration with managers of the business unit.

to provide an effective support role for the Admin Manager and Officers

Respond to enquiries within give time frames

Undertake investigations into complaint/enquiries ensuring theuy ar fully researched and any action taken.

Utilites kresources effectivbely to ensure that the best value is paramount in the delivery of services

Play an active role in helping the division meet its service targets.

Work to challenging and improving performance standards to maint standards of best practice.

Responsible for preparing and processing an efficient and effective telephone and "face to face" customer service to all users and staff of the business unit in order to enhance and support service delivery.

Responsible for maintaining and reviewing the filing system in accordance with the Business Unit's Quality Management System.

Where necessary assist in developing, and improving and setting up systems to ensure an effective support function.

Undertake projects as directed by the Administrative Manager.

Must have:-

NVQ Level 2 in Administration or equivalent.
Knowledge and understanding of issues and practices in Local Government.
SAP Financial system knowledge required view only.
Previous experience of working in a busy administrative office in the public or private sector.
Of dealing with complaints
Of using Microsoft Word and Excel
Excellent communication skills both verbally and written.
Excellent IT skills
Customer Care
Able to work as part of a team
Good organisational skills
Able to work on own initiative
Able to work outside normal office hours if required.