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Our client, based in South West London, is recruiting a fluent Swedish AND Finnish speaker to join their dynamic European customer service team. Salary is paying £18,000 + Benefits
Job responsibilities:
- Working against the Swedish and Finnish market so both languages are essential
- Process customer contacts - inbound/outbound calls/fax/electronic - to include sales order processing, enquiries, complaints and information management
- Maintain personal targets as agreed with Team Leader to include call volume, availability, timekeeping, attendance and call quality
- Support internal customers i.e. Business Consultants and local management - effective processing of information and requirements
- Ensure commercial policies pertaining to the Supply Chain are effectively deployed e.g. returns and diagnostic policies
- Maintain comprehensive product, system, commercial knowledge and soft skills to effectively manage the customer relationship
- Undertake internal and added value initiatives as required
- Contribute to the achievement of the departmental promises
Required skills:
- Fluency in Swedish and Finnish to mother-tongue standard is essential
- Complete fluency in English
- Minimum 3 months Customer Service/Call Centre, Market Research, Receptionist or Sales Support experience required.
- High degree of customer focus
- Team Player
- Proactive approach to problem solving
- Sound administrative skills
- Excellent communication skills
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