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Customer Service Adviser
To provide the highest possible level of service to all our customers, internal and external, ensuring all agreed timescales are adhered to.
JOB DESCRIPTION
CUSTOMER SERVICE
Job TitleCustomer Service Adviser
ObjectiveTo provide the highest possible level of service to all our customers, internal and external, ensuring all agreed timescales are adhered to.
Accountable ToCustomer Service Manager
Responsible for All UK owned external customers, all customers using bridges worldwide and providing service to all internal customers.
Working RelationshipsCustomers, Sales Support, Accounts, Management, Technical support, other Customer Service people within UK and Worldwide
Key Tasks
To provide support and management to all teleconferences and/or and web conferences.
To create and maintain records relating to the customer and service provided by the department.
To update and maintain the information stored on internal databases and systems, ensuring the output of the department does not have a negative affect on other areas of the business.
Core Skills
Possess and use a confident, clear professional telephone manner at all times.
To have very strong communication skills, especially in spoken and written English.
Computer literacy. This must include MS Word, Excel, Outlook, Internet Explorer and PowerPoint. (Recommended keystroke efficiency of 5000+).
Highly organised, with strong self motivation and administrative skills.
The ability to effectively manage their time and prioritise their workload at all times.
Previous business-to-business customer service experience
Demonstrate a positive attitude to self development by embracing new products/skills/procedures and adhering to ‘best practise\' at all times.
To be able to mentor and support other personnel within the department.
Ability to work a variety of shifts and overtime when needed to suit the needs of the business.
Must live within one hour\'s commute of Hammersmith.
French or German as a second language not required but an advantage
Personal Values & Attributes
Teamwork; to value the achievements of the group as a whole and to support the team, while contributing in a positive manner at all times.
To communicate in an open, honest manner with all personnel showing consideration and respect for others at all times.
Respect for diversity, which extends to all work colleagues and all clients, both in and out of the workplace.
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