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Job Title: Dutch Customer Service Executive
Reference: DS 20/07
Company:
My client is a world-class manufacturer committed to innovation and excellence and is recognized as a leading manufacturer of high-quality products for wiring and communications applications. They are also known for innovative products that offer maximum reliability at the lowest total installed cost.
Role:
To respond to and process all Customer and Distributor requests and/or enquiries received via fax, e-mail, mail and or telephone in a timely, courteous and efficient manner. To direct the customer to the appropriate person and/or department when the Customer Service Department is unable respond to the request and/or enquiry.
· To process enquries in relation to placement and expediting of purchase orders, stock enquiries, product information and Product samples. Also you will be dealing with
Shipments.
· Resolving queries and/or answer enquiries by communicating by telephone with the relevant parties regarding clarification of order information, Product availability,
Shipping department concerns as well as Traffic information
· To review and sort all incoming orders, by designated sales unit, prior to order entry, in order to eliminate potential problems, which could delay processing.
· To record accurately all purchase orders received within the specified time limits.
· To process Return Material Authorizations determining age, calculating correct price, issuing credit statements, disposing of unacceptable material etc.
Profile:
· Native Dutch or Flemish speaker, with fluency in English and you need to have a good solid customer services background working in a customer service focused environment
Salary/Additional Information:
£18K
Contact:
Dereck Smit
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